Terms & Conditions
1.1 In these Conditions:
- 'Buyer' means: the person whose order for the provision of Goods is received by the Seller.
- 'Goods' means: the goods which the Seller is to provide in accordance with these Conditions.
- 'Seller' means: Frederick Hyde Limited of Corporate House, Kings Road Industrial Estate, Haslemere, Surrey GU27 2QH.
- 'Conditions' mean: the standard terms and conditions set out in this document and includes any special terms and conditions agreed in Writing between the Buyer and the Seller.
- 'Contract' means: the contract for the provision of Goods by the Seller to the Buyer in accordance with these Conditions.
- 'Writing' includes: telex, cable, facsimile transmission and any comparable means of communication.
1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
2.1 The Seller shall provide to the Buyer the Goods in accordance with any order of the Buyer, subject to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions.
2.2 No variation to these Conditions shall be binding unless otherwise agreed in Writing between the Buyer and Seller.
2.3 The Seller's employees, servants or agents are not authorised to make any representations concerning the Goods. In entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of any such representations.
2.4 Any advice or recommendation given by the Seller or its employees, servants or agents to the Buyer or its employees, servants or agents as to the storage, application or use of the Goods is followed or acted upon entirely at the Buyer's own risk, and accordingly the Seller shall not be liable for any such advice or recommendation and gives no warranty whatsoever in relation thereto.
2.5 Any typographical error, clerical or other error or omission in any sales literature, price list, invoice or other document or information issued by the Seller shall be subject to correction at any time without any liability on the part of the Seller.
3.1 The Contract is formed upon receipt by the Seller of the Buyer's order. The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order.
3.2 Any specification for the Goods shall be those referred to in the Seller's catalogue or other form of sales literature.
3.3 The Seller reserves the right, without notice to the Buyer, to make any changes in the specification of the Goods which are required to conform with any applicable statutory requirements or where such changes do not materially affect the quality or performance or where such changes are as a result of change in specification by the Seller's supplier. Dimensions and other physical characteristics are subject to normal commercial tolerances.
3.4 The Contract may not be cancelled by the Buyer once formed except with the agreement in Writing of the Seller and on the terms that the Buyer shall indemnify the Seller in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges (including legal costs) and expenses incurred by the Seller as a result of the cancellation.
4.1 The price of the Goods shall be the Seller's quoted price (as set out in the Seller's catalogue or other sales literature). The Seller reserves the right, without notice, at any time before delivery, to increase the quoted price to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller such as, without limitation, currency regulation, alteration of duties, significant increase in the costs of labour, materials, or other costs of providing the Goods. The Buyer agrees to pay the increased price and shall not be at liberty to cancel the Contract.
4.2 Except as otherwise agreed in Writing all quoted prices are given by the Seller on an ex-works basis. The quoted price (unless agreed otherwise in Writing) is exclusive of any applicable value added tax and any other duties and taxes, which the Buyer shall be additionally liable to pay to the Seller.
4.3 In the case of Goods to be delivered within the United Kingdom the quoted price of the Goods includes delivery to the Buyer's premises or such other place as specified in Writing by the Buyer provided that the invoice value is in excess of £200.00 (excluding value added tax and any other duties and taxes).
4.4 In the case of Goods to be delivered elsewhere than in the United Kingdom the Seller will deliver in accordance with the Buyer's instructions in Writing and at the Buyer's expense. The Buyer will pay all charges including but not limited to cost of insurance of the Goods in transit, shipping, storage, freight & handling charges, local taxes, custom duties and insurance unless otherwise agreed in Writing. The Buyer's order shall be deemed to include an irrevocable authority for the Seller to enter into any such contract of insurance or carriage as may be necessary and the Buyer will forthwith reimburse the Seller in respect of any and all expenses thereby incurred. The Seller reserves the right to request such delivery costs in advance of any delivery.
5.1 Except as otherwise agreed in Writing and subject to these Conditions, the Seller shall be entitled to invoice the Buyer for the price of the Goods on or at any time after delivery of the Goods, unless the Goods are to be collected by the Buyer or the Buyer wrongfully fails to take delivery of the Goods, in which event the Seller shall be entitled to invoice the Buyer for the price at any time after the Seller has notified the Buyer in Writing that the Goods are ready for collection or (as the case may be) the Seller has tendered delivery of the Goods. The Seller reserves the right to request a full payment on account in advance of any delivery.
5.2 The Buyer shall pay the total invoice price of the Goods within 30 days of the date of the Seller's invoice, and the Seller shall be entitled to recover the invoice price, notwithstanding that physical delivery may not yet have taken place and the property in the Goods has not passed to the Buyer. The time of payment of the invoice price shall be of the essence of the Contract. The Buyer shall not be entitled for any reason whatsoever to withhold or make any set off against payment of the invoice price. Except as otherwise agreed in Writing, payments shall be made in GBP sterling.
5.3 In the event of delivery elsewhere than in the United Kingdom, and except as otherwise agreed in Writing, payment must be made in advance or by sight of Letter of Credit or such similar document as may be accepted by the Seller in its absolute discretion prior to the Goods leaving the possession custody power or control of the Seller.
5.4 The Seller reserves the right to deliver the Goods in one or more consignments, and the Seller shall be at liberty to issue separate invoices or request payment in accordance with clause 5.1, or request payment in accordance with clause 5.3, for each separate consignment, and in the event of non-payment in accordance with these Conditions the Seller shall not be bound to deliver any further Goods to the Buyer pursuant to any contract agreement or arrangement with the Buyer.
5.5 If the Buyer fails to make payment on the due date then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to charge the Buyer interest (both before and after judgement) on the amount unpaid, at the rate of 5% per annum above RBS base rate from time to time, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).
6.1 Delivery of the Goods shall be by the Seller delivering the Goods to the Buyer's premises or such other place as specified in Writing by the Buyer. Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable whatsoever for any delay (whether caused by the negligence of the Seller, its employees, servants, agents or otherwise) in delivery of the Goods. Time for delivery shall not be of the essence of the Contract unless previously agreed by the Seller in Writing. The Goods may be delivered by the Seller in advance of the quoted delivery date upon giving reasonable notice to the Buyer.
6.2 If no time is stated for delivery the Buyer shall be bound to accept the Goods whenever they are ready. Should delivery be delayed for any reason whatsoever, a reasonable extension of time shall be agreed in Writing and until such extension has expired the Contract shall not be capable of cancellation by reason only of such delay.
6.3 Where Goods are delivered in more than one consignment each consignment shall be deemed to be sold under a separate contract and any failure on the part of the Seller in the delivering of a particular consignment shall not entitle the Buyer to repudiate the Contract with regard to the consignments remaining deliverable or withhold payment for any of the Goods delivered.
6.4 If the Seller fails to provide the Goods for any reason, and the Seller is adjudicated to be liable to the Buyer, the Seller's liability shall be limited to the excess (if any) of the cost to the Buyer (in the cheapest available market) of obtaining similar goods to replace those not provided over the quoted price of the Goods.
6.5 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery then without prejudice to any other right or remedy available to the Seller, the Seller may:
- 6.5.1 store the Goods until actual delivery and charge the Buyer for the reasonable costs (including but not limited to insurance) of storage; or
- 6.5.2 sell the Goods, after a period of 1 month from the date of delivery, at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the quoted price under the Contract or charge the Buyer for any shortfall below the quoted price under the Contract.
Retention of Title
7.1 Risk of damage to or loss of the Goods shall pass to the Buyer:
- 7.1.1 in the case of Goods to be collected at the Seller's premises, at the time when the Seller notifies the Buyer in Writing that the Goods are available for collection; or
- 7.1.2 in the case of Goods to be delivered otherwise than at the Seller's premises, at the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.
7.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods whether legal or equitable shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full (including any interest or other charges payable pursuant to these Conditions) for the Goods and all other goods provided by the Seller to the Buyer for which payment is then due.
7.3 Until such time as the property in the Goods passes to the Buyer:
- 7.3.1 the Seller shall be entitled to give notice in Writing to the Buyer at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods;
- 7.3.2 the Buyer will store the Goods on its own premises or elsewhere separately from its own goods or goods of any other person and in such a manner so as to make the Goods readily identifiable as being supplied by the Seller.
7.4 The Buyer is licensed by the Seller to sell the Goods subject to the express condition that such an agreement to sell shall take place as agents, save that the Buyer shall not hold itself out as such, and bailee for the Seller, whether the Buyer sells on his own account or not and that the entire proceeds of sale are held in trust for the Seller and are not mingled with other monies or paid into an overdrawn bank account and shall be at all times identifiable as the Seller's monies. If the Buyer has not received the proceeds of any such sale the Buyer shall within 48 hours of a request by the Seller in Writing assign to the Seller all rights to recover such proceeds against the person whom the Buyer supplied.
8.1 Except as otherwise provided in these Conditions, and except where the Goods are provided to a person dealing as a consumer (within the meaning of Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent.
8.2 Any claim by the Buyer which is based on the failure of the Goods to correspond with the specification or that the Goods are damaged, whether or not such Goods are supplied or provided to the Buyer by the Seller in the knowledge that such Goods are not for immediate use, must be notified to the Seller in Writing specifically by way of a duly completed 'Seller's Return Note' (to be supplied by the Seller) within 5 days from the date of the delivery. If the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods, and the Seller shall have no liability whatsoever for the failure, and the Buyer shall be bound to pay the invoice price of the Goods.
8.3 Where any valid claim is notified to the Seller in accordance with paragraph 8.2 and the Buyer is entitled to seek to reject the Goods, the Seller shall be entitled (but not obliged) to resolve the failure or, at the Seller's sole discretion, refund to the Buyer the price (or a proportionate part of the price), but the Seller shall have no further liability whatsoever to the Buyer. In cases of rejection, the Seller shall be entitled to inspect and/or test the Goods. The Seller shall be under liability whatsoever, including pursuant to these Conditions, in the event that the defective state of the Goods is not the fault of the Seller, the Goods sought to be rejected have not been maintained in their original state (at the time of delivery) and the Goods sought to be rejected are not complete. The risk of the Goods sought to be rejected shall remain with the Buyer until the Seller takes the Goods, where applicable, into its possession.
8.4 Except in the case of death or personal injury caused by the Seller's negligence, the Seller shall not be liable to the Buyer by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under express terms of the Contract, for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the provision of the Goods, except as expressly provided in these Conditions. The Buyer is accordingly advised to effect appropriate insurance.
8.5 The Seller shall not be liable to the Buyer for any damage to property of whatever nature (or any other loss of whatever nature arising therefrom) arising out of the Seller's supply of the Goods to the Buyer (whether caused by the negligence of the Seller, its employees or agents or otherwise). The Buyer is accordingly advised to effect appropriate insurance.
9.1 The Seller can in no case guarantee that the Goods do not infringe any patent, trade mark, copyright or other similar right held by a third party and the Buyer accordingly takes the Goods with the risk thereof. The Seller therefore will in no circumstances be liable for any damage or loss of whatever nature and howsoever caused to the Buyer which is or may be attributed to any such infringement.
9.2 The Seller reserves the copyright in all its drawings, sketches, films, plans, prints and in any other matter (of whatever nature) in which copyright subsists.
10.1 This paragraph applies if:
- 10.1.1 the Buyer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation; or
- 10.1.2 an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Buyer ; or
- 10.1.3 the Buyer ceases, or threatens to cease, to carry on business; or
- 10.1.4 the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer accordingly.
10.2 If this paragraph applies then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract and/or suspend any further deliveries and/or stop goods in transit under the Contract without liability to the Buyer, and if the Goods have been delivered but not paid for the total price shall immediately become due and payable notwithstanding any previous agreement or arrangement to the contrary.
11.1 The Seller will not accept an order for Goods for a value not in excess of £10.00 (excluding value added tax and any other duties and taxes), except in special circumstances and the determination of such special circumstances shall be in the absolute discretion of the Seller.
12.1 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
13.1 Headings contained in these Conditions are for reference purposes only and shall not be deemed to be any indication of the meaning of the clauses to which they relate.
14.1 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
14.2 The Contract shall be governed by the laws of England and the Buyer agrees to submit to the English Courts.
We are committed to protecting your privacy. This Policy explains why we collect personal information about our customers, website visitors or social media followers.
How we collect personal data and how we use it
As a rule, we don’t collect any unnecessary personal data and we keep what we retain to the minimum. The depth of information we collect depends on your level of interaction with our company.
If you order from one of our account holders your name, address and contact telephone number may be provided to us to allow us to directly ship the goods to you on behalf of our customer. The address will also be provided to our carrier so that they can deliver the order.
This information will be stored as part of the invoice which we are required to keep for at least 6 years.
When you open an account we collect information from you via our account form that we submit to our credit reference agency to arrange approval of credit facilities.
We collect and store the invoice and delivery address for your company along with the names, email address and telephone numbers of the key people that we may need to contact with relation to your account (Directors, Buyers, Accountant etc).
This is a unique identifier that is used to differentiate you from other visitors during your time on our website and allow you to stay logged in as you move between pages of the website. This cookie is temporary and is deleted automatically when you close your browser.
If you choose to stay logged in, we store a separate persistent cookie that will remain after you close your browser. This is a unique identifier that allows us to automatically log you back in next time you visit the site. The default is not to set this cookie, you can choose not to set this cookie when you log in to our website.
Third party cookies
Contact & Communication
We may operate an email newsletter, used to inform subscribed account holders about the products and services we provide. Users can subscribe to our mailing list via an opt in process and can choose to be removed from the newsletter list at any time.
All email communication sent or received to our email addresses are retained on our servers for 3 years. This allows us to resolve any disputes or queries that may arise. Additionally, emails may be archived or retained by the sender or recipient themselves.
We will occasionally engage with our customers through external social media platforms. This interaction is through a public forum and is limited to providing information about our products and services. Occasionally we may post information in collaboration with one of our customers with their consent.
Data protection and security
We safely and securely store information in our systems and are committed to keeping your data secure. Our security measures include:
- Security policies that limit employees access to only the information they need for their role.
- Encryption of data, integrity checks and regular backups.
- Internal training and security policies for our employees.
- Firewall protection of our internal network with regular penetration testing by a third-party provider.
- 24-hour security protecting our building, IT infrastructure and servers.